Our Promise To You, Busy Corner Books will...

1. Offer respect, transparency, honesty and integrity.

2. Discuss and clarify any expectations, along with our capabilities.

3. Agree a mutual format, outcome and time frame.

4. Agree a fixed fee at the start of our time together (excluding your own book orders/printing or your external costs outside of our one-to-one work).

For larger projects, an hourly fee may be applied. This will always be discussed and agreed before the commencement of any works.

5. Agree to keep you continually informed of our progress.

6. Treat everything with strict confidence and without judgement. Any information about you and your project will be treated in strict confidence. Any record of your project will be permanently deleted from our system 90 days after our mutually agreed completion date.

7. Contractual. This means we draw up a bespoke contract for both parties to sign. This engages mutual respect and honour in our temporary partnership.

8. Check in with you regularly.

9. Not publish feedback on our website without firstly asking for your written permission. (We do not publish names without permission.)

10. Aim to be inclusive of individuality and diversity. If you feel Busy Corner Books need to be made aware of anything to help you better in our work together, please feel free to contact us. We ar3 neuro diverse friendly.

11. Value your voice and feedback. In our working relationships, Busy Corner Books always encourage the client's input to ensure we are working towards your desires and outcomes.

11. Reserve the right to say no. Busy Corner Books will only take on board that which we feel we can give our full respect and attention to detail. Sometimes, a referral is best practice. We are honest.

**Any personal contact information will be treated in accordance with the current data protection law, and Busy Corner Books will not pass your information to third parties.**