Privacy Policy, Busy Corner Books

Busy Corner Books

Busy Corner Books is committed to protecting your privacy and handling your personal information with transparency, care, and integrity.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights under UK data protection law.

Busy Corner Books operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Busy Corner Books is an independent creative writing and consultancy service based in the United Kingdom.

For the purposes of UK data protection law, Busy Corner Books is the "Data Controller" of the personal information you provide.

Contact email: paulaanne@busycornerbooks.com or busycornerbooks@gmail.com 

2. What Information We Collect

We may collect and process the following  personal information:

• Name

• Email address

• Telephone number (if voluntarily provided)

• Information you submit via contact forms

• Information relating to bookings or service enquiries

• Payment information (processed securely via third-party providers – Busy Corner Books does not store card details)

• Website usage data (such as IP address, browser type, pages visited)

We only collect information that is necessary for the legitimate operation of our services.

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Provide agreed services

• Process bookings and payments

• Maintain appropriate records

• Improve website functionality and user experience

• Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide services you request

• Legitimate interests – to operate and improve our services responsibly

• Legal obligation – where required for tax or regulatory purposes

• Consent – where you have given explicit permission (for example, subscribing to communications)

You may withdraw consent at any time. Send an email to paulaanne@busycornerbooks.com or busycornerbooks@gmail.com 

5. Payment Processing

Payments are processed securely through trusted third-party payment providers (such as Stripe or similar services).

Busy Corner Books does not store or have access to full debit or credit card details.

6. Data Storage and Security

We take reasonable administrative and technical steps to protect your personal information from loss, misuse, or unauthorised access.

Personal data is stored securely and retained only for as long as necessary:

• Client records are retained for legal and accounting requirements

• General enquiries will be deleted when no longer required

7. Sharing of Information

We do not share your personal data with third parties except:

• Where required by law

• Where necessary to process payments

• Where professional advisers (such as accountants) require limited access for legal compliance

• During discussions with my professional external supervisor. However, your name or address or any specific personal information is never disclosed to my supervisor unless there is a safeguarding issue. And, in such a circumstance, every effort will be made to discuss this with you before. For example, should it become apparent you are potential harm to yourself or another person. By duty of care, I have to disclose this concern to my supervisor and he or she will advise me of the next course of action according to safeguarding procedures. Again, I am approachable, if you have any questions, you will never be judged and I am always ready to give you time to speak confidentially and answer any questions.

All third-party services used are expected to comply with UK data protection standards.

8. Cookies

Busy Corner Books uses cookies to improve website performance and user experience.

Cookies may collect anonymous usage information such as pages visited and time spent on the site.

You can manage cookie preferences through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request erasure ("the right to be forgotten")

• Restrict or object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact:
paulaanne@busycornerbooks.com or busycornerbooks@gmail.com 

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practice. The most recent version will always be available on this website.

February 2026